Refund policy

Training Courses

Cancellations

• The following charges apply if you cancel:
• 29+ days before a course = 20% of the course fee.
• 15-28 days before a course = 50% of the course fee.
• 0-14 days before a course = 100% of the course fee.

Transfers

• Transfers made 28 days prior to a course will be charged at 20% of the course fee.
• The transfer option only applies to delegates who are transferring to a different date/course.
• Delegates must specify their choice of transfer date at the time of transfer.
• If a delegate uses the transfer option, the original course invoice and the transfer invoice remain due, even if the transfer reservation is subsequently cancelled.

Conference Room Hire 

• 7+ days before a meeting = 100% refund.
• 2-7 days before a meeting = 50% refund
• 0-48 hours before a meeting = no refund.